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Executive Q&A
HEALTHCARE: Enhancing the Patient Care Experience
Michelle Gonzalez, president and CEO of TrueCare has deep roots in the organization. She started as a program coordinator almost 20 years ago. Before becoming CEO, she held several management positions, including chief strategy and development officer, and vice president of strategic initiatives. She was appointed president and CEO in April 2020.
The San Diego Business Journal recently had a chance to talk with her about her deep commitment to this organization that provides affordable healthcare to anyone in need. Under her leadership, TrueCare has expanded access and improved patient care.
You spent two decades with your company before rising to CEO, how did this personal experience help prepare you to lead the organization?
Over the years, I have had the distinct honor of working very closely alongside my last two predecessors. In particular, I earned the confidence of Irma Cota who served as the P&CEO for more than 20 years Learning and growing alongside of her was some of the best hands-on training of my career. That being said, I don't know if one could ever truly be "prepared" to assume such a critical role in the face of a world-wide pandemic.
Despite this, over the years, I had the opportunity to lead some of the organization's most important initiatives like expanding into Riverside County as well as expanding various service lines, all while working alongside our very distinguished board of directors, and the best and brightest healthcare executives. All of this and more, has contributed to my development as a leader. I consider myself very fortunate to have such an expansive network of supporters, advisors and friends.
I've also had the opportunity to work and learn firsthand multiple areas of the business and that has contributed greatly to not only my extensive understanding of the interworkings of the organization, but also the firm appreciation for everyone within TrueCare. I see first-hand every day, how each individual has been strategically placed within TC and how we all play a critical role in living out our mission. It is this belief that reminds me that there is always something new to learn, and that excites me!
TrueCare changed its name from North County Health Services as...