Content area

Abstract

The use of mobile payment services is an essential contributor to financial inclusion in emerging markets. Unfortunately, the service has become a platform for fraud. Mobile payment users need to be digitally resilient to continue using the service after adverse events. However, there is scant literature on users' continuance use of mobile payment services in the post-event of fraud. The focal point of prior literature has been on technology adoption or threat avoidance to implement policies that protect users. Analysing the relationship between individual digital resilience and post-adoption behavioural patterns will enable service providers to support individual digital resilience to promote users' continuance use of the service. This research aims to develop and empirically validate a conceptual model to examine individual digital resilience in the context of the continuance use of mobile payments. The model will be based on protection motivation theory. Survey data will be obtained from victims of mobile payment fraud and other users who continue using the service despite their knowledge of mobile payment fraud. The results from this study are expected to make key contributions to theory, practice, and policy in the areas of digital resilience, mobile payments, and ICT4D.

Details

1009240
Identifier / keyword
Title
Digital Resilience and the Continuance Use of Mobile Payment Services
Publication title
arXiv.org; Ithaca
Publication year
2021
Publication date
Aug 22, 2021
Section
Computer Science
Publisher
Cornell University Library, arXiv.org
Source
arXiv.org
Place of publication
Ithaca
Country of publication
United States
University/institution
Cornell University Library arXiv.org
e-ISSN
2331-8422
Source type
Working Paper
Language of publication
English
Document type
Working Paper
Publication history
 
 
Online publication date
2021-08-24
Milestone dates
2021-08-22 (Submission v1)
Publication history
 
 
   First posting date
24 Aug 2021
ProQuest document ID
2563978109
Document URL
https://www.proquest.com/working-papers/digital-resilience-continuance-use-mobile-payment/docview/2563978109/se-2?accountid=208611
Full text outside of ProQuest
Copyright
© 2021. This work is published under http://creativecommons.org/licenses/by-nc-sa/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
Last updated
2021-08-25
Database
ProQuest One Academic