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The concept of the Internet of Things (IoT) is broad and multifaceted and is very much relevant in the areas of workplace automation and productivity. The objectives of this study are to understand emplyees perception on the benefits as well as the risks of adopting IoT at the workplace and how it is affecting the organizational productivity. A mixed-method approach was applied to capture the perceptions of the working professionals in understanding the IoT adoption at their workplace and its consequences. We conclude that the employees perceive that the IoT helps them in receiving more information regarding customers, other employees, and the organization on a real-time basis and help to increase the ability to monitor the performance and thereby enhance organizational productivity.
Key Words: Internet of Things (IoT), Digital technologies, HRM, Organizational productivity, Workplace automation
INTRODUCTION
The transformation of the workplace started at the time of industrial revolutions. The widespread proliferation of digital technology has changed how todays tech-savvy employees connect, communicate, and collaborate at organizations. Given the advantages like talent attraction, employee retention, employee productivity, and wellbeing, employee engagements, organizations are committing to IT budget for digital and smart workplace strategies that promise to deliver measurable returns and to have a competitive edge over others. The recent trend in technologies like the Internet of Things (IoT) has gained momentum in the market and are shaping the way people interact with each other in day to day life (DHL Report, 2017). It is the ability to connect physical objects or things to the Internet (Guo, Zhang, Wang, Yu and Zhou, 2013) generating huge data. IoT presents unprecedented opportunities across industries related to business, society and environment (Yosra, Wadii, Imed, Imed, and Amir, 2021) and offers the potential for value-adding activities, and top management is already investing in IoT solutions (Ostrom, Parasuraman, Bowen, Patricio, Voss, and Lemon, 2015; Porter and Heppelmann, 2014; Saarikko, Westergren and Blomquist, 2017). Few researchers (Strohmeier, 2018; Sullivan, 2013; Bauk, Dlabac and Skuric, 2018; Mohanty and Mishra, 2020) have explored the interactions of digital data which are created by having technologies like IoT with the HR processes. It was interesting to know that it can further enhance the overall quality of the product through monitoring. The findings of a report (Cognizant,...