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Abstract
The purpose of this study is to identify the impact of digitalization on reducing costs and time savings. The methodology usedfor this study is regression model and Pearson correlation analysis. Primary data were used to conduct the research with total 313 observations using Likert-scale method. Digitalization is used as independent variable while reducing costs and time savings are used as dependent variables. Based on the results at significance level at 0.000 the digitalization has significant impact on reducing costs and time savings. Public administration management, researchers and other related parties can use the results to determine the effect of digitalization on reducing costs and time savings.
Keywords: digitalization, administration, reducing costs, time savings.
JEL Classification: H83, K23
1.Introductory considerations
Digitalization of the administration today is a necessary to ensure fast and high-quality services from administration to the citizens, digitalization is designed to raise convenience of the people, simplify the administration, and improve efficiency and transparency of it, through the use of IT in every field of the administration and review of existing systems and practices.2 Digitalization of public administration remains a high priority of the Republic of Kosovo which process is defined as an effort to bring about changes or transformations in the administration and making it more rational and efficient in providing better services to citizens. Digitized administration is defined as an innovation that brings different things to different people.3
The study proposes is to analysis digital public administration effectiveness, based mainly on the criteria of minimizing the costs associated with the introduction of digital services and improving the quality of the administration service. The digitalization of the administration, although it is a late process as far as it has been implemented, has shown a success in abolishing bureaucratic and inconvenient procedures by trying to develop simple, transparent and convenient administrative procedures for the citizens.
The digitalization of the administration in Kosovo has been assessed as an important process which has influenced the facilitation of the procedures foreseen for the receipt of services by the citizens. The application of the electronic form of administrative services offers many opportunities for clients and enables the use of an advanced system in the relations between the administration and the citizens.4 Electronic administration services in Kosovo...