Integration of Total Quality Management with Total Productive Maintenance to develop Maintenance Quality Function Deployment model and its implementation study in food industry

Abstract

In today’s modern and highly competitive world, the quality of products as well as the quality in maintenance is of great importance. For that, the involvement of customers is very necessary. To convert these customers’ vague languages into technical data, a tool called Quality Function Deployment (QFD) is available in Total Quality Management (TQM). But in order to have quality in maintenance, no such tools or techniques are not available in Total Productive Maintenance (TPM) model. So, a model called Maintenance Quality Function Deployment (MQFD) was developed by incorporating TQM with TPM. Model study was carried out in a food industry; especially in an ice cream industry and suggested action plans for the implementation process for the quality enhancement was done through this study. Details about the machineries involved in the making of the food have been collected and processed for TPM parameter calculations. In food industry the MQFD model is not implemented yet. So, a model study in the food industry is very much useful especially in an ice cream industry due to the fact that, it is one among the most consumed food product all over the world.