Content area
Purpose
>To better respond to user needs for personalized information services in the context of academic libraries, this study aims at developing a prototype to provide mobile curation services by using the concept of content curation.
Design/methodology/approach
>This study used a mobile application software development process, which consisted of five phases: user and organizational requirements, architecture design, navigation design, page design and implementation and usability testing. Usability testing was conducted with a total of 20 college students by online surveys at a university.
Findings
>Meta-analysis identified key user needs: diversification of services, more personalized services, active communication with librarians, quality improvement of information and interface improvement. User and organizational requirements derived four main service modules – namely, Curation Services, Live Chat, My Page and My Log. Usability testing regarding ease of use, perceived usefulness and satisfaction indicated that participants were satisfied with the prototype.
Research limitations/implications
>The study extends the discussion of quality academic library services by introducing the concept of content curation that uses the advantages of mobile technologies to overcome existing limitations in library services insufficient for meeting individual user needs.
Originality/value
>Although many studies have discussed mobile library services, few studies have focused on developing a system for such services. The model developed in the study fills the research gap. Above all, the key modules specified by the prototype – Curation Services, Live Chat, My Page and My Log services – are expected to improve existing research and learning support services currently offered by academic libraries.
Details
Libraries;
Collaboration;
Applications programs;
Support services;
Information services;
User satisfaction;
Books;
Social networks;
Mobile computing;
Prototypes;
Mobile libraries;
Modules;
Customization;
Digital curation;
Social research;
Colleges & universities;
Library users;
Big Data;
User services;
User needs;
Academic libraries;
Service modules;
Access to information;
Electronic commerce;
Information sources;
Software development;
Meta-analysis;
Quality management;
Needs;
College students;
Research;
Learning support;
Usefulness;
Human-computer interaction;
Diversification;
Tests;
Telecommunications;
Chat;
Navigation;
Software;
Librarians;
Information technology;
Satisfaction
1 Department of Data Science, School of Global Convergence, Sungkyunkwan University, Seoul, Republic of Korea
2 Department of Library and Information Science, Sungkyunkwan University, Seoul, Republic of Korea