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As our lives become more digitized, the IT infrastructure supporting the applications and services we use have become increasingly complex. There are a variety of options to run services in the cloud, on-premise, serverless, and hybrid, which makes it possible to accommodate different kinds of applications, environments, and audiences.
However, managing such complex IT architectures is becoming increasingly difficult. There are too many moving parts, which makes it difficult to optimize IT, predict and prevent outages, and respond to incidents after they happen.
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Fortunately, AIOps — the use of AI in IT operations — is a fast-developing field that can address some of these challenges through automation. Here’s everything you need to know about AIOps and what it can do for your organization.
The challenges of modern IT
“The industry is facing three major trends, and first is complexity,” says Pratik Gupta, CTO at IBM Automation.
More organizations are using cloud IT, and in many instances in conjunction with on-premise servers. This is in addition to all kinds of serverless technologies, APIs, microservices, and the like that become integrated into applications.
“Many organizations use multiple clouds — up to five. You have on-prem environments, you have cloud environments. It is much more complex than it used to be,” Gupta says.
People have to understand that this is a way of augmenting their job.
The second trend is scale.
“We have seen ten years of digitization in one year during the covid pandemic. Organizations are moving to more digital experiences and more applications for getting work done. There are a lot more applications in this hybrid cloud state,” Gupta says.
And third? Well, that is skills.
“Most C-level execs do not have the time or talent to manually manage IT environments, which as we know, are becoming extraordinarily complex,” Gupta says.
These trends are driving interest in automating the IT environment and getting help from AI.
“AI and automation, which can be referred to as intelligent automation, are no longer nice-to-have. It’s a necessity and it’s actually differentiating companies, and those who use automation and AI are going to fare much...