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Introduction
Coronavirus (2020) diseases strain 19 (hereafter called COVID-19) was announced by the Indonesian Government on March 2, 2020. The announcement was followed by a large-scale social restrictions policy in certain areas and a large-scale restriction policy, which includes the implementation of work-from-home policy for all sectors with some exceptions (transportation, banking and hospital). Accordingly, people changed their lifestyles, behaviors and relations with the community, starting with a prohibition on holding large gatherings and an order to stay at home. To cut the spread of the virus through droplets, people must keep a safe distance of 1 m in public places, such as streets, public transport, department stores and schools (CDC, 2020). Moreover, in public places, people must wear masks, wash hands frequently and use hand sanitizers to keep their hands clean (Shukman, 2020). Consequently, most of the daily activities from physical-oriented remarkably change to contactless-oriented.
To support the contactless-oriented changes, government and company stakeholders, such as libraries, began to shift their physical activities to the online platform. Social networking was used extensively for the first time, but merely to transfer information and to communicate with societies. Virtual conferences, several games, lectures, writing contests and libraries engaged with participatory audiences for the first time (Tammaro, 2020). Hence, all tasks, services and projects were organized by employees through a virtual screen. The virtual screen activities consisted of online meetings, online discussions, virtual conferences, live streaming and others to avoid physical mass gatherings in one place. Hence, the availability of equipment and large internet networks, and the ability to use information technology, were much needed. Unfortunately, several librarians were unfamiliar with conducting online activities in the library. Before the COVID-19 pandemic, most Indonesian libraries offered traditional services physically. Previously, users had to come to the reading room if they wanted to read books and head to the circulation desk if they wanted to borrow them. Moreover, the agendas in the library, such as seminars, book reviews, storytelling, assisting of research and information literacy training were held in the venue. However, there is a massive change in library services and its agendas in this pandemic era.
Owing to this pandemic, most people in Indonesia have come up with the idea that librarians must create a gorgeous library presenting...