Abstract

Virtual Reality (VR) is becoming an increasingly important technology in a host of industries, including tourism. VR can provide virtual experiences before, during, or in lieu of real-world visits to tourism sites. Hence, providing authentic experiences is essential to satisfy guests with the site and technology. This study analyzes survey data using PLS to identify the determinants of satisfaction with non-immersive VR experiences of heritage and non-heritage tourism sites. Results from 193 subjects reveal the linkages between system quality, object-related authenticity, activity-related authenticity, and presence, as well their relationship with satisfaction.

Details

Title
Authenticity in Objects and Activities: Determinants of Satisfaction with Virtual Reality Experiences of Heritage and Non-Heritage Tourism Sites
Author
Nam, Kichan 1 ; Dutt, Christopher S. 2   VIAFID ORCID Logo  ; Baker, Jeff 1 

1  American University of Sharjah, School of Business Administration, Sharjah, United Arab Emirates (GRID:grid.411365.4) (ISNI:0000 0001 2218 0143) 
2  Al Rayyan International University College, Doha, Qatar & Emirates Academy of Hospitality Management, Dubai, United Arab Emirates (GRID:grid.461332.1) (ISNI:0000 0004 1757 529X) 
Pages
1219-1237
Publication year
2023
Publication date
Jun 2023
Publisher
Springer Nature B.V.
ISSN
13873326
e-ISSN
15729419
Source type
Scholarly Journal
Language of publication
English
DOI
https://doi.org/10.1007/s10796-022-10286-1
ProQuest document ID
2822558917
Copyright
© The Author(s) 2022. corrected publication 2022. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.