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Introduction
Digital aboriginal and literate societies make easy use of Web technologies with greater access to information resources in libraries and other sectors for related services (Heradio et al., 2012). In addition to accessing a large number of online repositories and reliable information resources, technology also supports communities in learning and research (Hu et al., 2014). In this regard, efficient technology infrastructure and proactive management further increase user confidence in technology when organizing information resources to provide appropriate services to users. It has been observed that usually, the number of readers visiting libraries using its resources and services is gradually decreasing due to the advent of 4G in developing countries and 5G in the developed world (Allison et al., 2019). In recent years, in the face of the global pandemic, people have come to realize the importance of using technology to solve all problems such as distance learning, online class management, discussions with teachers and students, use of digital library (DL) services, e-business and many others. Despite the epidemic, digital libraries continue to demonstrate their potential by providing high-quality online services to support faculty and students who teach and study on and off campus during and after the global crisis (Mehta and Wang, 2020). In connection with the approaching dynamics and rapid development of internet technologies, electronic libraries and new trends in management, user behavior has undergone major changes. In situations where managers are competent and information providers provide reliable services, the interest and confidence of the younger generation in library services increases. Over the past three decades, digital libraries have gone from curiosity to mainstream (Arms, 2012), playing an increasingly important role in satisfying the researcher and educational needs of users in academic institutions (Malapela and De Jager, 2018). In addition to technical practicability, user satisfaction and improved performance have also started to rely heavily on digital libraries and new methods to increase user confidence in services and staff performance (Rao et al., 1995; Park et al., 2009; Zha et al., 2019). In view of the huge investment in digital libraries, researchers in the field of library and information science have noticed that the benefits of digital libraries often fall short of expectations. Here, it is imperative to...