Risk management in a human resources information system

Abstract

Employee recruitment is among the most critical processes performed in businesses. Nowadays, it is more and more frequently implemented online. Companies switch to e-recruitment, utilising information and communication technologies (ICT). This article aims to identify the risks emerging while implementing such a solution and set the risk management steps to sustain the business’s long-term operation. The analysis is based on secondary as well as primary data. Multiple methods were applied: observation, questionnaire survey, semi-structured interviews, case study analysis, comparison, and synthesis. The authors’ original case study was created to reduce employee turnover via a new approach to the recruitment process. Research questions and hypotheses focus on examining the relationship between the length of the employee’s employment and how they were approached in the recruitment process. The main findings include identifying key potential risks jeopardising the implementation of e-recruitment. The analysis concluded that no employee recruitment step in the selected business is performed online. The practical result of this research included the creation of the business’s career website. This can inform the potential applicants about the business’s activities. It was created to support individual activities of the employee recruitment process. Finally, recommendations were designed for the managers of other companies. They can use these in implementing ICT solutions for the recruitment process to support long-term sustainability.