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M2 PRESSWIRE-May 18, 2010-Ontology Systems: OSS/BSS Data Misalignment Is Causing Havoc For CSPs; New industry research highlights just how much dirty data is killing CSP efficiency, causing revenue leakage and disrupting both customer experience and service management
(C)1994-2010 M2 COMMUNICATIONS
London, UK and Nice, France -- Today, Ontology Systems announce the results of research carried out in April this year by Telesperience, the independent telecom and IT analysts. Data misalignment has long been recognized as a chronic problem for CSPs running large OSS/BSS infrastructure. Telesperience's research reveals just how widespread a problem it is and how difficult it is to solve.
Data misalignment can be defined to mean: "A situation where software solutions either cannot get the data they need when they need it or else cannot rely on the data being accurate, both of which affect the solution's performance".
The highlights of the research are: o Data misalignment kills CSP efficiency. - 96% of CSPs surveyed suffer operational or financial impacts from misaligned data - Customer experience and service management suffer. - 75% find that data misalignment damages their customers' experience - Revenue leaks are a direct result. - 75% need to align their data to improve billing accuracy
Most significantly, 0% of the CSPs surveyed have solved the data misalignment problem: 42% saying it's too expensive, and over 50% saying it's too complex and they can't find effective tools.
Teresa Cottam, Research and Publications Director at Telesperience who carried out the research comments: "The overwhelming message from the research was that CSPs told us solving data misalignment would help them tackle their key revenue management, service management and customer experience goals, yet no CSP in the sample had solved the data misalignment problem citing cost and lack of available tools as the main barriers."
The...