Outsourced Computer Facilities Management and Operations Services Industry (U.S.) Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2029, NAIC 541513 Published February 22, 2024

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PLUNKETT RESEARCH , LTD.

VOICE: 713.932.0000 | FAX: 713.932.7080

P.O. DRAWER 541737, HOUSTON, TEXAS 77254-1737 USA

www.plunkettresearch.com | ¡[email protected]

TABLE OF CONTENTS

I. Introduction 2

A. Core Benefits to Customer:

* Comprehensive overview of an industry's financial results, ratios, and vital metrics in one package (U.S. data)

* Benchmarking of:

1. Deep financials of each of the leading companies in the industry

2. Multi-year financial averages for all companies in the industry

3. This industry's financial ratios compared to all other industries

* Historical revenues, past 8 years

* Number of enterprises in this industry

* Multi-year employee count and sales per employee

* Current and forecast revenues and CAGR, most recent year and each of next 7 years

* Profiles of the industry's leading firms, with multi-year financial histories

II. Industry Description for this NAIC Code 3

* Types of business activities

III. Industry Summary, Current Year (U.S. data) 4

* Revenues and CAGR most recent year

* Revenue forecast, 7 years forward, with CAGR

* Historical CAGR, past 7 years average

* Top U.S. companies, by revenues

* Employment within the industry, most recent year and historic

IV. Employment and Establishment Count (U.S. data) 6

* Number of firms and establishments, most recent year and 7 years' history

* Total employees, most recent year and 7 years' history, with growth rates

* Average annual sales per firm and per establishment, most recent year and 7 years' history

* Annual sales per employee, most recent year and 7 years' history

V.This Industry's Financial Data, U.S., Multi-Year 9

A. Revenues, Historical and Projected 11

* Historical revenues & CAGR growth rates, most recent year and each of previous 7 years

* Projected revenues & CAGR growth rates, most recent year and each of next 7 years

B. Average Annual Operating Ratio Estimates and 12 Benchmarks for Current Year

* Income items, expenses, profits and taxes as a percent of total revenues for this industry

C. This Industry Compared to All Industries, 15 Benchmarks for Current Year

* Comparison of revenues for this industry to total revenues for all industries

* Comparison of EBITDA, profits and income taxes for this industry to the same items in total for all industries

D. Table of Companies Used in Creating Industry Averages

* Detailed, alphabetical listing of companies, with revenues, location, ticker symbol and exchange

E. Industry Results and Benchmarks for PubliclyHeld Companies

* Income statement averages, most recent year and 5 previous years

* All income statement items, including, cost of sales, SGA, R&D, salaries and wages, and EBITDA, with ratios

* Chart showing key expenses as a percent of revenues

* Balance sheet averages, most recent year and 5 previous years

* All items, including property plant and equipment, accumulated depreciation, goodwill, and long term debt, including ratios

* Cash flow averages, most recent year and 5 previous years

* All cash flow items

VI. Top Companies Profiled & Ranked

* In-depth profiles, financial reports, ranks & executive lists for up to 10 top U.S.-based corporations

A. Top Companies Ranked for Key Items:

* Approximate market capitalization

* Employees

* Revenues

* Net income

* 3-Year revenue growth (%)

* 3-Year income growth (%)

* Return on assets (%)

* Return on equity (%)

* Return on invested capital (%)

Compare Top Publicly-Held Companies to Industry Average, 2021·

C. Corporate Profiles (Descriptions of the Top Companies Within the Industry, Including Executive Listings and Multi-Year Financial Results)

* Contact information, executive lists

* Business descriptions

* Key financial data for 6 years

* Brands and divisions

* Top salaries

* Corporate culture

* Charts comparing revenues vs. net income

VII. Appendix: Assumptions

* Tables of assumptions used in revenue projections

VIII. Data Description and Sources

Introduction

P. О. Drawer 541737, Houston, Texas, 77254-1737, USA

voice: 713.932.0000, fax: 713.932.7080, email: [email protected]

The purpose of this report is to provide estimates of vital industry-specific data, within the United States.

A description of data sources can be found in the back of this report.

Video: How to Use Plunkett Analytics

Core Benefits to Customer:

1. Comprehensive overview of an industry's financial results, ratios, vital statistics and metrics in one package

2. Comparisons of a) deep financials of the leading companies within an industry, b) all companies (public and private) to publicly-held companies, and c) one industry's ratios to all other industries.

3. Historical industry data going back several years for key figures including revenues, enterprises and sales per employee.

4. Current and projected revenues, including forecasts for several years into the future.

The primary sources are as follows:

* Plunkett Research database of company fundamentals on 35,000 leading corporations

* Plunkett Research database of industry statistics

* Industry associations and professional societies

* Forecasts, Primary Research and Secondary Research by the Plunkett Research staff

* U.S. Government Agency databases-multiple sources.

Plunkett Research has unique capabilities for creating industry reports, due to the industry databases and research that Plunkett Research has been conducting for more than 20 years. Our access to hundreds of industry tables from our own databases, along with our databases of public and private company information, industry trends analysis and other resources, have been utilized fully in preparing this report.

The following types of data will be found in this report:

* Revenues-current, historical and projected

* Revenues-CAGR (compound annual growth rate)

* Employee count-current and historical

* Leading companies-profiles, financial results, and operating ratios for up to 10 top corporations per industry

* Top Companies Ranked-companies ranked in order to list top 10 by revenues, net income, employees, market capitalization, return on assets, return on equity, return on invested capital, 3-year profit growth and 3-year revenues growth

* Benchmarks: Comparison of this industry to the total for all industries

* Employment and establishment counts, current and historical

* Income and Balance Sheet Ratios

Similar reports are available from Plunkett Research for nearly all U.S. industries, by subscription or by individual report. See a complete list: https://www.plunkettresearch.com/plunkett-industry-analytics/

Also, we offer custom market research, surveys and data sets on a U.S. and global basis, see: https://www.plunkettresearch.com/customindustry-market-research-and-surveys/

Industry Description

541513 Outsourced Computer Facilities Management and Operations Services Industry

Companies in this segment provide on-site management and operation of clients' computer systems and/or data processing facilities. A wide variety of organizations prefer to outsource their computer departments, ranging from insurance companies to manufacturing firms to government agencies. The intent is to improve operating efficiency, eliminate downtime, reduce overall costs and bring in managers with advanced technical skills.

This is an immense business on a global basis. Companies offering these services enjoy lucrative, long-term engagements that produce steady revenues. Logically enough, many computer hardware manufacturers offer facilities management.

IBM (International Business Machines) is a unique case. While it continues to be deeply involved in the research, design and manufacture of computers, its revenues now come primarily from providing computer services, such as the operation of computer facilities owned by its clients, and computer consulting in general. This segment accounted for $49.2 billion of IBM's 2015 revenues, or about 60% of total sales of $81.7 billion. Consequently, we give the main IBM business a primary NAIC code of 541513 for Computer Facilities Management Services. At the same time, IBM remains a major maker of software, which accounted for about 28% of its 2015 revenues, or $22.9 billion. Its hardware group, known as IBM Systems and Technology, is down to 9.3% of the company's total revenues as of 2015. A very significant portion of IBMs activities and employment are offshore.

Industry Summary

Employees (Whole Number)

Employment and Establishments

(Where Available)

Average Annual U.S. Sales (Whole Number)

Annual Sales Per U.S. Employee (Whole Number)

Industry Financial Data, U.S. Introduction

This section of this report provides estimates and forecasts of revenues, employees and other vital statistics for an industry sector, based on NAIC industry codes.

The historical and projected total revenues stated for an industry are for U.S. business operations specific to this NAIC (but not foreign subsidiaries of U.S.-based companies). This report used Plunkett Research algorithms and analysis to estimate and forecast revenues, both historical and for the future. Factors used include GDP growth, growth trends within the specific industry, government agency reports, the latest reported results of publicly-held companies, and industry analysis.

In addition, comparisons are provided between the industry sector for total companies and for publicly-held companies that have the same NAIC code as their primary industry code.

Publicly-held company revenues: You may see much higher total revenues for the public companies as a group than for the primary industry sector itself. This is due to the fact that many companies' financial results include revenues from other industries. (That is, their revenues reflect operations in the primary sector, plus operations in other sectors.) Also, public companies' results may include revenues generated outside of the U.S., in addition to U.S. revenues.

Publicly-held companies' average operating metrics: This section provides average income statement, balance sheet and cash flow items, for several years, for publicly-held, U.S.-based companies. It includes companies that have recently reported at least $200,000 in annual revenues. (We use this criteria to better benchmark data on companies with actual operations, while eliminating shell companies, SPACs and emerging firms with insignificant revenues but high costs.)

Notes:

1) Publicly-held corporate data: Data availability will vary according to the reporting methods and reporting consistency of the companies involved. While publicly held companies are required by regulatory authorities to file financial reports on a continual basis, many companies fail to meet their reporting obligations in a timely manner due to various circumstances, including financial difficulties or disagreements with their auditors.

2) Industry Codes: NAIC codes (2012 North American Industry Classification codes) are used as a method of categorizing and organizing data for this report. For additional information regarding NAIC codes, see https://www.census.gov/naics.

3) Scope of Details Provided: Certain data, such as number of establishments within an industry, or line-item details on expenses for an entire industrial sector, rely heavily on U.S. government agency data. The more the industry is narrowed to a small niche, the less likely it becomes that line-items will be available. Complete details are most often available for higher level NAIC codes, such as 220000 Utilities, than for niche codes, such as 222232 Electric Bulk Power Transmission. Where we believe it will best serve the end user, we have used data from the nearest related NAIC. In such cases, we have noted the NAICs covered.

Revenues, Historical and Projected

Average Annual Operating Ratio Estimates For the Latest 6 Years Combined (Publicly-Held Companies)

If data is not available for this specific industry sector, then calculations are made using data for the nearest related industry code.

Profits and Income Taxes as a % of Total Revenues

Multiple benchmarking data sets are provided in the section of the report that follows this page.

I. The first three pages in this section enable you to:

1. Compare this industry to the total results of publicly-held, U.S.-based companies with the same primary NAIC code as this industry

2. Compare this industry's metrics to all industries, both in dollar amounts and as a percentage

II. The second portion of this section contains the table of companies used in creating industry averages

III. The third portion of this section is comprised of a time series containing average operating results and financial data for publicly-held, U.S.-based firms in this industry. The data includes:

1. Seven-year time series of Income Statement averages

2. Seven-year time series of Balance Sheet averages

3. Seven-year time series of Cash Flow statement averages

This Industry Compared to All Industries and GDP

(Latest year available)

Profits and Income Taxes (Millions of $)

Profits and Income Taxes as a Percentage of Revenue (%)

Companies Used in Creating This Study

Industry Results, Publicly-Held Companies (U.S.) Averages

Average of Companies Reporting $200,000 or More in Recent Revenues

% = Percentage of Total Revenues

Other Costs and EBITDA (Whole Number 5}

Balance Sheet (Whole $)

% = Percentage of Total Assests or % of Total Liabilities

Cash Flow (Whole $)

% = Percentage of Total Revenues

Top 10· Companies Profiled & Ranked

This section consists of multiple data sets, designed to:

* Help the user understand the financial results of the top firms within a sector.

* Compare the results of specific top firms to their peers and to industry averages.

The data sets include:

1) A rankings page (ranks for revenues, ROE, ROA, and six additional ranks)

2) A summary listing of all U.S. companies in the Plunkett Research database that have primary NAICs for this industry sector

3) Financial results comparisons for top companies

a) This data includes an income statement, balance sheet and cash flow statement for specific companies, latest year

b) It is separated into two groups of up to 5 companies each. The companies are listed in order of revenues.

c) The user may compare companies to each other, and to industry averages.

4) A profiles section (In-depth descriptions, executive listings and summary financial results)

*Note: For some NAIC codes, there are fewer than 10 major companies reporting results that include this NAIC as their primary industry codes. In such cases, a smaller number of companies will be shown.

Top Companies Ranked, U.S.

(2021 or latest year available data)

This list may include private companies in the following categories: Total Revenue, Employee Count and Net Income. Also, the list may include companies in closely related sectors.

Compare Top Publicly-Held Companies to Industry Average, 2021·