The fluctuating bandwidth of change management: Factors that impact employee resistance to workplace technology

Abstract

The information age in which we live and work spares no time. The rapid speed and increasing complexity of change management initiatives in the modern, global workplace often involves chasing a goal that is in constant motion. Organizations must capture the advantages of this change to provide for sustainable, flexible solutions while understanding the people who design, use, and resist it. This study explores human factors that impact employee resistance to technological change. Specifically, computer self-efficacy, organizational status, tenure, age and user technology acceptance were examined to predict resistance to a new technological implementation. Significant findings established that technology acceptance has a moderating effect on the relationship between computer self-efficacy and employee resistance to technological implementations, F (2,119) = 14.15, p <. 000, R² = 0.20. Future research could include longitudinal analyses of this current study to better understand workplace technology.