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Source: POSTAL SERVICE
Notice of a modified system of records.
Citation: "90 FR 14666"
Page Number: "14666"
"Notices"
Agency: "Postal Service(R)."
SUMMARY: The United States Postal Service (USPS(R)) is proposing to revise a General Privacy Act System of Records to integrate enhanced chat analytics, support, and reporting.
DATES: These revisions will become effective without further notice on May 5, 2025, unless comments received on or before that date result in a contrary determination.
ADDRESSES: Comments may be submitted via email to the Privacy and Records Management Office, United States Postal Service Headquarters ([email protected]). Arrangements to view copies of any written comments received, to facilitate public inspection, will be made upon request.
FOR FURTHER INFORMATION CONTACT: Janine Castorina, Chief Privacy and Records Management Officer, Privacy and Records Management Office, 202-268-3069 or [email protected].
SUPPLEMENTARY INFORMATION: This notice is in accordance with the Privacy Act requirement that agencies publish their systems of records in the Federal Register when there is a revision, change, or addition, or when the agency establishes a new system of records.
I. Background
As USPS continues in its efforts to serve the American people, they are constantly looking to innovate and streamline their operations at every level. To that end, USPS seeks to deploy a web-based chat-and-response assistant for USPS employee use.
II. Rationale for Changes to USPS Privacy Act Systems of Records
USPS employees perform a variety of tasks, requiring a tremendous amount of both institutional and external knowledge. As is the nature of most organizations, this information can often be siloed, difficult to reach, or highly specific. To alleviate these issues and maximize efficiency, USPS will employ a large language model-based chat assistant for USPS employees. This assistant will improve information access, retention, and recollection among its workforce by providing an engaging and responsive 24-hour access-medium able to locate information quickly and with high levels of specificity. This access will save countless hours of searching disparate sources for critical pieces of information, and will also allow the organization as a whole to see if there are any particular trends that require action, attention, or recognition at a higher level. Deployment of this assistant will be highly constrained within the USPS Information Technology Infrastructure, with new data sources subject to enhanced scrutiny prior...