Inflfluence of User Satisfaction on Library Patronage among Postgraduate Students in Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria

Abstract

This study investigated the correlation between user satisfaction and library patronage among postgraduate students at Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria. A questionnaire was developed for data collection and validated, demonstrating a good reliability, with a coefficient of 0.847 (84.7%) for library patronage and 0.823 (82.3%) for user satisfaction. 120 responses were obtained and analyzed based on descriptive statistics (percentage, mean, average mean, and standard deviation) as well as inferential (Pearson Product Moment Correlation) statistics. The findings revealed a significant correlation between library patronage and user satisfaction (r= 0.000c, N = 120, P < 0.05) among postgraduate students of the University. The study concluded that adequate library customer care services and prioritizing meeting the essential needs of postgraduate students would enhance their satisfaction and consequently increase their library patronage. It was recommended that the university administration, in collaboration with the library management, address the issues that hinder effective utilization of the university library.