Content area
Purpose
Smart libraries are the result of the application of smart technologies in the era of digital intelligence. The establishment and improvement of its service evaluation system serve as indicators for evaluating the growth of smart libraries.
Design/methodology/approach
This study introduces and improves the capability maturity model (CMM), creatively constructs a service maturity model specifically designed for smart libraries and combines the Delphi method with the analytic hierarchy process (AHP) to establish a service maturity evaluation system for smart libraries while calculating indicator weights. Finally, two representative smart libraries are selected as case studies, and an empirical application is conducted using the fuzzy comprehensive evaluation method.
Findings
The empirical study shows that the developed smart libraries service maturity evaluation system holds significant theoretical and practical value in evaluating smart libraries.
Originality/value
Enhances the CMM and creatively constructs a service maturity model for smart libraries. Combines the Delphi method with AHP to establish a service maturity evaluation system while calculating indicator weights. Uses a fuzzy comprehensive evaluation method to evaluate two representative smart libraries. Demonstrates that the smart library services maturity evaluation system holds significant theoretical and practical value.
Details
Software;
Analytic hierarchy process;
Software development;
Mobile libraries;
Internet of Things;
Library associations;
Innovations;
User services;
Construction;
Delphi method;
Academic libraries;
Project management;
Quality of service;
Cloud computing;
Information technology;
Libraries;
Application;
Ability;
Value;
Case studies;
Evaluation;
Intelligence
1 Information Technology Center, Communication University of Zhejiang, Hangzhou, China and Jing Hengyi School of Education, Hangzhou Normal University, Hangzhou, China
2 School of Journalism and Communication, Communication University of Zhejiang, Hangzhou, China