Content area

Abstract

Large language models (LLMs) like ChatGPT have shown the potential to assist developers with coding and debugging tasks. However, their role in collaborative issue resolution is underexplored. In this study, we analyzed 1,152 Developer-ChatGPT conversations across 1,012 issues in GitHub to examine the diverse usage of ChatGPT and reliance on its generated code. Our contributions are fourfold. First, we manually analyzed 289 conversations to understand ChatGPT's usage in the GitHub Issues. Our analysis revealed that ChatGPT is primarily utilized for ideation, whereas its usage for validation (e.g., code documentation accuracy) is minimal. Second, we applied BERTopic modeling to identify key areas of engagement on the entire dataset. We found that backend issues (e.g., API management) dominate conversations, while testing is surprisingly less covered. Third, we utilized the CPD clone detection tool to check if the code generated by ChatGPT was used to address issues. Our findings revealed that ChatGPT-generated code was used as-is to resolve only 5.83\% of the issues. Fourth, we estimated sentiment using a RoBERTa-based sentiment analysis model to determine developers' satisfaction with different usages and engagement areas. We found positive sentiment (i.e., high satisfaction) about using ChatGPT for refactoring and addressing data analytics (e.g., categorizing table data) issues. On the contrary, we observed negative sentiment when using ChatGPT to debug issues and address automation tasks (e.g., GUI interactions). Our findings show the unmet needs and growing dissatisfaction among developers. Researchers and ChatGPT developers should focus on developing task-specific solutions that help resolve diverse issues, improving user satisfaction and problem-solving efficiency in software development.

Details

1009240
Identifier / keyword
Title
Why Do Developers Engage with ChatGPT in Issue-Tracker? Investigating Usage and Reliance on ChatGPT-Generated Code
Publication title
arXiv.org; Ithaca
Publication year
2024
Publication date
Dec 10, 2024
Section
Computer Science
Publisher
Cornell University Library, arXiv.org
Source
arXiv.org
Place of publication
Ithaca
Country of publication
United States
University/institution
Cornell University Library arXiv.org
e-ISSN
2331-8422
Source type
Working Paper
Language of publication
English
Document type
Working Paper
Publication history
 
 
Online publication date
2024-12-12
Milestone dates
2024-12-09 (Submission v1); 2024-12-10 (Submission v2)
Publication history
 
 
   First posting date
12 Dec 2024
ProQuest document ID
3142734190
Document URL
https://www.proquest.com/working-papers/why-do-developers-engage-with-chatgpt-issue/docview/3142734190/se-2?accountid=208611
Full text outside of ProQuest
Copyright
© 2024. This work is published under http://arxiv.org/licenses/nonexclusive-distrib/1.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
Last updated
2024-12-13
Database
ProQuest One Academic