Abstract

Bullying influence individuals, organizations and society, requiring support for individuals, causing mental stress leading to exhaustion and potential employee turnover. This study examines the effect of workplace bullying on turnover intentions among hotel employees, including emotional exhaustion as mediator. This study includes five star and non-five-star hotel staffs. A sample of 323 hotel employees were considered in convenience for self-administered questionnaires survey. Data analysis and model fit were conducted with SmartPLS 4 and SPSS 24. This study found that workplace bullying sustainably influence turnover intention through emotional exhaustion among hotel employees. This study concludes that workplace bullying is vital in connection with the turnover intention. This shows a bullied employee leave the organisation while emotionally exhausted. Social support, organizational culture or the way the executive leads matters taking it to a positive endeavor.

Details

Title
Workplace bullying and employees’ turnover intention in hospitality industry: evidence of Nepal
Author
Biswakarma, Gangaram 1   VIAFID ORCID Logo  ; Aithal, Perdoor Sreeramana 2   VIAFID ORCID Logo  ; Singh, Sanju Kumar 3   VIAFID ORCID Logo  ; Gnawali, Achyut 4   VIAFID ORCID Logo  ; Ghimire, Jayanta 4   VIAFID ORCID Logo 

1  Institute of Management and Commerce, Srinivas University,  Mangalore,  India; School of Management, Tribhuvan University, Kathmandu, Nepal 
2  Institute of Management and Commerce, Srinivas University, Mangalore, India 
3  Department of Management, Faculty of Economics and Business, Airlangga University, Surabaya, Indonesia 
4  School of Management, Tribhuvan University, Kathmandu, Nepal 
Publication year
2024
Publication date
Jan 2024
Publisher
Taylor & Francis Ltd.
e-ISSN
23311975
Source type
Scholarly Journal
Language of publication
English
DOI
https://doi.org/10.1080/23311975.2024.2317197
ProQuest document ID
3152073804
Copyright
© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This work is licensed under the Creative Commons Attribution License http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.