Organizacijski izzivi menedžmenta znanja

Abstract

Raziskovalno vprašanje (RV): Kakšen je vpliv menedžmenta znanja na kakovost v organizaciji? Namen: Namen raziskave je bil opraviti pregled domače in tuje strokovne literature, v kateri so avtorji obravnavali razvoj organizacijske misli, kakovosti v organizacijah in vpliv menedžmenta znanja. Metoda: Izveden je bil pregled domače in tuje strokovne literature v bazah slovenskih knjižnic in bazah podatkov Scopus, Science Direct in Google Učenjak v katerih smo poiskali prosto dostopne znanstvene članke in monografije. Rezultati: Pregled literature je pokazal, da uporaba menedžmenta znanja prispeva k produktivnejšemu in učinkovitejšemu delu zaposlenih. Prav tako dejavniki menedžmenta znanja pozitivno vplivajo na uvajanje izboljšav, delovno uspešnost in zadovoljstvo pri delu. Organizacija: Izidi raziskave so uporabni tako za ustanovitelje kot tudi za menedžerje v organizacijah, ki lahko z implementacijo menedžmenta znanja pomembno pripomorejo k dvigu kakovosti obravnave. Družba: Z raziskavo smo potrdili, da je skrb za učinkovit menedžment znanja pomembna za zagotavljanje visoke kakovosti storitev, kar neposredno vpliva na družbeno blaginjo celotne populacije. Originalnost: V literaturi nismo zasledili raziskave, ki bi povezovala vse tri headnotedigme, torej razvoj organizacijske misli, menedžmenta kakovosti in menedžmenta znanja, zato ocenjujemo, da je to prva raziskava s tega področja, ki lahko nudi podlago za nadaljnje raziskovanje. Omejitve/nadaljnje raziskovanje: Ena od omejitev raziskave je časovno neomejeno zbiranje podatkov. Smiselno bi bilo časovno omejiti vključeno literaturo in primerjati razliko med posameznimi časovnimi obdobji v luči vseh treh headnotedigem.

Alternate abstract:

Research Question (RQ): What is the impact of knowledge management on the organisational quality? Purpose: The purpose of the research is to conduct a review of domestic and international professional literature, in which the authors addressed the development of organizational thought, quality management within organizations, and the impact of knowledge management. Method: We reviewed and analysed domestic and foreign literature using the databases of Slovenian libraries, as well as the Scopus, Science Direct, and Google Scholar databases. In these sources, we searched for freely accessible scientific articles and monographies. Results: Results showed that knowledge management contributes to more productive and efficient work among employees. Additionally, knowledge management factors positively impact the implementation of improvements, work performance, and job satisfaction. Organization: The research findings are useful for founders and managers within organizations, as the implementation of knowledge management can significantly contribute to improving the quality of operations. Society: Our research confirmed that effective knowledge management is crucial for ensuring high-quality services, which directly impacts the social well-being of the entire population. Originality: In the literature we did not find any research that connect all three paradigmsorganizational thought development, quality management, and knowledge management. We find this is the first research in this field, providing a foundation for further investigation. Limitations / further research: Limitations of the research include unrestricted timeframe for data collection. It would be beneficial to limit the literature to specific time periods and compare the differences between these periods in the context of all three paradigms.