A review on the germaneness of libraries in sustaining information technology services: rethinking towards futuristic strategies implementation

Abstract

Purpose

This review paper examines the germaneness of libraries in sustaining information technology services, rethinking towards implementing futuristic strategies and the significant sustainability factors related to information technology (IT) services, identifying gaps in the existing studies and suggesting future areas of research work.

Design/methodology/approach

The study adopted a systematic literature review (SLR), in which 81 articles were identified and utilised for the paper. The inclusion and exclusion research design was used for the study.

Findings

The role of libraries in sustaining information technology services is increasingly crucial as they evolve into dynamic IT hubs, addressing the growing digital needs of users. This transformation involves integrating advanced technologies like cloud computing, artificial intelligence (AI), Internet of Things (IoT) and machine learning to enhance access and usability of information. Libraries support academic research and education by offering extensive digital archives and research databases, thereby fostering innovation and learning. They also play a vital role in community engagement by providing digital literacy programs and IT training, thus bridging the digital divide. Embracing sustainable IT practices and adapting to technological advancements ensure that libraries remain relevant and effective. However, these initiatives require significant investment in infrastructure and continuous staff training. The results highlight the complexity of maintaining sustainable library IT services and support an active, cooperative, and user-centred strategy.

Research limitations/implications

Despite the importance of libraries in providing IT services, there is a lack of research on the germaneness of libraries in sustaining IT services (DSpace, 2022). The number of research publications on these topics has grown since the late 1990s and is increasing. However, contrary to the vast number of research publications, there are few literature reviews on libraries’ sustainability and information technology. Moreover, little is known about the germaneness of libraries in sustaining IT services.

Originality/value

Libraries’ roles in sustaining IT services and implementing futuristic strategies underscore their evolving importance in contemporary society. Libraries are not just centres of learning but are integral to community development, technological advancement and social inclusion. Rethinking and innovating their approach to IT services, libraries continue to serve as vital hubs of development and engagement, significantly benefiting communities worldwide. Furthermore, by addressing a significant research issue, creating creative solutions, stressing teamwork and supporting an all-encompassing strategy for maintaining library IT services. It is a stimulant for more study and cooperative initiatives to achieve sustainable library and information science development.