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Public libraries are vital community organizations that offer informational resources, programs, and services to diverse communities. Despite their commitment to inclusivity, there has been little research done in library and information science on the experiences of adult library patrons with ADHD. This study explores how accessible public libraries are for adult patrons with ADHD by examining their experiences, how well library staff understand the needs of adult patrons with ADHD, and areas for improvement.
Using qualitative interviews with patrons and a quantitative anonymous survey of library staff, the study uncovered both positive and negative aspects of library use for adults with ADHD. Patrons often struggled with rigid policies, information overload, and technology barriers, but many still saw the library as a valuable resource. Library staff survey responses suggested that while library employees generally have good instincts when assisting patrons, they often lack formal training or awareness of ADHD-specific accessibility challenges. This disconnect reveals a gap between how accessible public libraries are perceived by staff versus the actual experiences of patrons with ADHD.
The study concludes with several ways libraries can improve, such as more targeted and effective ADHD-informed customer service training, library staff compassion and connection, and better accessibility features in both physical and digital library spaces. These changes wouldn’t just benefit patrons with ADHD, but make the library a more welcoming and accessible place for all patrons. By addressing these areas, library staff can start taking meaningful steps toward creating inclusive environments where all patrons can access information and library services easily.