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Test and evaluate existing network systems Perform regular maintenance to ensure that networks operate correctly Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems Computer network support specialists analyze and troubleshoot computer network problems. Analyze customers' computer problem to diagnose it and determine the cause Document customers' descriptions of their computer problems Guide customers through the recommended problem-solving steps Set up or repair computer equipment and related devices Install and train users on new hardware or software Inform team members and managers of major problems or of customers' recurring concerns Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. Work Schedules Most computer support specialists work full time. Because computer support services may need to be available 24 hours a day, some specialists work nights or weekends. [...]candidates for either type of position may qualify with a high school diploma plus relevant information technology (IT) certifications. Government $73,950 Finance and insurance 62,420 Wholesale trade 60,980 Computer systems design and related services 58,900 Educational services; state, local, and private 56,240 Most computer support specialists work full time. Because computer support services may need to be available 24 hours a day, some specialists work nights or weekends.