Abstract

Today, technology is advancing much more and faster than in the past. The technological revolution is progressing so fast that people can now communicate with preprogrammed computers through Artificial Intelligence (AI). This study aims to evaluate the priorities and interactions of the criteria that stand out in the use of ChatGPT-4, using Fuzzy-Analytical Hierarchy Process (F-AHP) and Fuzzy-DEMATEL (F-DEMATEL) methods. Eight critical criteria in the use of ChatGPT are determined by the expert opinions obtained from the focus group. Among the criteria, this study found that reliability 23.1% and security 21.2% were the most important criteria by F-AHP calculations. This study also found that the criteria of appearance and functionality were generally influencing criteria, and the criteria of speed was generally influenced by other criteria.

Details

Title
Determination of Criteria Priorities and Interactions in ChatGPT by a Fuzzy Model
Author
Fatma Sönmez Çakır 1   VIAFID ORCID Logo  ; Keleş, Nuh 2   VIAFID ORCID Logo 

1  Department of Management Information Systems, Bartın University 
2  Department of Customs Management, Faculty of Applied Sciences, Tarsus University 
Pages
207-228
Publication year
2025
Publication date
2025
Publisher
De Gruyter Poland
ISSN
08676356
e-ISSN
23003405
Source type
Scholarly Journal
Language of publication
English
DOI
https://doi.org/10.2478/fcds-2025-0008
ProQuest document ID
3217229925
Copyright
© 2025. This work is published under http://creativecommons.org/licenses/by-nc-nd/3.0 (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.