Content area

Abstract

Cashless readiness reflects a society's preparedness to adopt digital payments over cash transactions. This study investigates key factors influencing cashless adoption in Batam, Indonesia, using the Technology Readiness Index 2.0 and the Technology Acceptance Model. A quantitative survey was conducted with 400 valid responses. Statistical analysis reveals that ease of use did not significantly impact readiness. However, usefulness, optimism, innovativeness, and lack of awareness significantly affected readiness. Additionally, readiness strongly influenced adoption. These findings suggest that addressing awareness barriers while promoting innovation and optimism can enhance cashless adoption. Policymakers should prioritize financial education programs, and service providers should improve accessibility and user experience to encourage digital payment use.

Details

1009240
Title
Unveiling drivers and inhibitors in cashless readiness adoption: Evidence from Batam, Indonesia
Publication title
Volume
28
Issue
2
Pages
153-163
Number of pages
12
Publication year
2024
Publication date
Dec 2024
Section
Articles
Publisher
Universitas Islam Indonesia
Place of publication
Yogyakarta
Country of publication
Indonesia
ISSN
14102420
e-ISSN
25286528
Source type
Scholarly Journal
Language of publication
English
Document type
Journal Article
Publication history
 
 
Milestone dates
2025-05-09 (Created); 2025-03-12 (Submitted); 2024-12-19 (Issued); 2025-05-09 (Modified)
ProQuest document ID
3229101323
Document URL
https://www.proquest.com/scholarly-journals/unveiling-drivers-inhibitors-cashless-readiness/docview/3229101323/se-2?accountid=208611
Copyright
© 2024. This work is published under http://creativecommons.org/licenses/by-sa/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
Last updated
2025-12-16
Database
2 databases
  • Coronavirus Research Database
  • ProQuest One Academic