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    Navigating online order fulfillment failures: Impacts on future customer behavior and the role of retailer mitigation

    Amorim, Pedro
    ; Eng-Larsson, Fredrik
    ; Rooderkerk, Robert P
    .      Journal of Retailing
    ; Greenwich Vol. 101, Iss. 3,  (Sep 2025): 382-408.     DOI:10.1016/j.jretai.2025.04.008
    Elsevier Limited Publisher logo.
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