Urban Dimensions and Indicators for Smart Tourist Destinations from a State of the Art

Abstract

Smart Tourism Destinations (DTIs) represent innovative places established on the basis of an infrastructure of advanced technology, whose objective is to promote accessible, sustainable development for tourist regions to enrich tourist’s experiences and inhabitants’ quality of life. Therefore, the main objective of this research is to verify whether the phenomenon indicators of existing smart tourist destinations fit within all dimensions of a smart tourist destination. For data collection, the bibliographic survey method was used in renowned databases. Data analysis comprises two approaches, bibliometric and content analysis, applied sequentially. The results of the bibliometric analysis identify three main pillars in the current perspectives on DTIs: Management and Tourism Experience, Technology, and Sustainability, in addition, it revealed a duality between approaches from the Far East and Western Europe. The content analysis culminates in the proposition of two theoretical-conceptual models for the dimensions and indicators of DTIs, encompassing elements: Information and Communication Technologies (TICs), Governance, Innovation, Accessibility, Performance, Mobility and Infrastructure, as well as Segmented Sustainability in its economic, social, and environmental dimensions. However, the analysis highlights the lack of consensus among studies, especially DTI indicators. The results of the research highlight the insufficiency of these indicators for a comprehensive assessment, notably in the environmental dimension of sustainability.