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Purpose: Embarking from the perspective of employees, this study explores the requirements for the application of knowledge management in the Palestinian Foundation for Lending and Development (FATEN). A random sample of 249 employees of the foundation, aged between 21 and 61 years (mean = 31.5; SD = 6.2 years), was selected.
Methodology: A structured questionnaire was designed to assess the requirements for the application of knowledge management in the foundation, from the perspective of employees. Descriptive quantitative and qualitative analyses were carried out on the data.
Findings: The results show that the institutional culture in the FATEN foundation is highly supportive of the process of knowledge management application, in all related evaluation indicators. Employees expressed positive views towards the organisation’s structure and flexibility, as well as its perceived ability to keep pace with future changes and global developments. Moreover, the results indicate that the top management of FATEN supports the process of enhancing technological infrastructure and information systems to facilitate the application of knowledge management in the foundation. Overall, the results suggest that the prevailing organisational/institutional culture, and the top management orientation, are all supportive of the knowledge management application processes. Despite all these positive indicators, however, there remain some challenges that need to be addressed in order to be able to fully transform the FATEN foundation into a true knowledge-based organisation.
