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Dave Zuchowski is a freelance writer who covers arts and entertainment for Washington Sunday. He can be reached by e-mail at [email protected].
Parked beneath the porte-cochere as the resort's "signature car," the black and sleek 2004 Rolls Royce Phantom sets the mood at Falling Rock. The $66 million luxury boutique hotel, which opened last Sunday, is the latest addition at Nemacolin Woodlands Resort and Spa in Wharton, Fayette County.
Once past the "water walls" that line the lobby entrance, guests are greeted by a personal butler and handed a "pillow menu," a list of 14 head cushions to choose from that includes water pillows, air pillows, foam pillows, neck support pillows and more.
"It's all part of pampering and personal attention that we give our patrons," said Tom Smith, Falling Rock's "chief indulgence officer" and general manager.
Tommy DeWitt, one of the hotel's 14 butlers who recently completed the International Guild of Butlers training course, underscores Falling Rock's service philosophy by offering to customize each guest room.
"We try to please our guests by having such things as their favorite flowers, candy, bottled water, and, of course, pillows, in their rooms," he said. "Even our turn-down...