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M2 PRESSWIRE-January 11, 2006-Computer Associates: CA extends leadership in service management with acquisition of Control-F1; Leading-edge support automation solution increases IT efficiency while maximizing service levels to end-users (C)1994-2006 M2 COMMUNICATIONS LTD
ISLANDIA, N.Y. CA (NYSE: CA) today announced the acquisition of Control-F1 Corporation, a privately held provider of support automation solutions that automatically prevent, detect, and repair end-user computer problems before they disrupt critical IT services.
The acquisition will enable customers to both significantly improve the productivity of their IT help desks and maximize service levels to end-users. It also supports EITM (Enterprise IT Management), CA's vision for simplifying and unifying the management of IT, by making enterprise computing environments more self- healing while reducing costs associated with maintaining a healthy IT infrastructure.
Gartner Dataquest survey findings indicate mass-healing and self- healing technologies represent the most important investment that both technology providers and their customers can make in the name of IT support. *
"IT organizations have reached a critical point as the complexity and volume of technology rises and...