The effect of Touchpoints™ Model training on staff and reliablity of instrument tool

Abstract

The purpose of this study is to determine if the Touchpoints™ training provided in a large, tertiary medical center in the Southwest region of the United States will result in more effective pediatric care and will increase nurse job satisfaction and intention rate.

Informed consent for the survey was implied when the study participants voluntarily completed the survey and submitted it. The demographic and pre-training survey tools were given to consenting participants for completion. The immediate posttraining survey tools were then given to the participants on the same day as the training was completed. At Six months and one year follow-up survey tools were mailed to the participants.

In data analyses for Touchpoints™ and subscales training effects; two-way ANOVA were performed, ICC applied to evaluate for Touchpoints™, subscales, and item reliabilities. McNemar’s test was applied for job satisfaction and intention rates. Kappa statistics applied for job satisfaction and intention reliabilities. Paired t test was applied for ethnicity and education level compared by pre and after training surveys.

Results are, Touchpoints™ and recognizing the parent as expert for their child training effects may be retained up to six months after training but understanding of parent-child relationship was retained only for short term. The reliabilities for Touchpoints™, understanding of parent-child relationship were substantially consistent and recognizing parent as expert for their child was moderately consistent. The changes in job satisfaction and intention rates were not significant and these reliabilities were substantially consistent. Training effects were not significantly different between ethnic groups. “White” and “Other minority” ethnic groups demonstrated a significant training effect based on before and after training. Similarly, the training effects were not significantly different between education levels. “Associate degree/diploma”,”BSN/BS” and “Other Education” the participants displayed a significant Touchpoints™ training effect based on before and after training.

Each item’s reliabilities exhibit between substantial or moderate agreement based on pre and immediate post training surveys except question 18, 30, 31 and these items show poor reliabilities.