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Influences of customer mistreatment on employees' emotional well-being: The moderating roles of on-line and off-line emotion regulation strategies
Influences of customer mistreatment on employees' emotional well-being: The moderating roles of on-line and off-line emotion regulation strategiesZhan, Yujie.
University of Maryland, College Park ProQuest Dissertations & Theses, 2011. 3461646.





