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The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations Cary Cherniss and Daniel Goleman (Eds.). San Francisco: Jossey-Bass (www.josseybass.com). 2001, 384 pp., $40.00 (hardcover).
This book is edited by Drs. Cherniss and Goleman. They, along with 11 other experts in the field of emotional intelligence, have created a summary of recent research being used to support the theory of Emotional Intelligence (EI) in a variety of settings, including workplaces. The book is written in a scientific manner. When many books in this area have been written with little or no scientific support or references, this book successfully uses research citations to support the theories being presented.
The book is divided into three parts and has a total of 12 chapters. Part One: Defining and Assessing Emotional Intelligence is subdivided into 6 chapters.
Chapter 1, Emotional Intelligence and Organizational Effectiveness, uses simple, easily relatable examples to illustrate what emotional intelligence is and how it relates to organizational effectiveness. This chapter offers a list of the greatest challenges to an organization as identified by both employees and bosses. While the list, in and of itself, may not be groundbreaking, the association of these challenges, as identified by both employees and their bosses, is inextricably linked to issues of EI. Furthermore, it provides a model of EI and organizational effectiveness. In addition, Chapter 1 also discusses the impact of EI on organizational effectiveness, sources of EI in organizations, and unresolved issues and dilemmas in the field of EI.
Chapter 2, Emotional Intelligence: Issues in Paradigm Building, delves into how the EI construct evolved. This chapter thoroughly and scientifically reviews the history of EI research and EI's development as a paradigm. Additionally, this chapter begins to compare EI and IQ as predictors of workplace performance. It successfully substantiates the fact...