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1. Introduction
This study reviews the germaneness of libraries in sustaining information technology services: rethinking towards futuristic strategies implementation. The research literature reveals a notable gap in understanding the sustained role of libraries in information technology (IT) services despite their growing significance. While there is increasing recognition of libraries as agents of change and contributors to sustainable development through IT, there is inadequate focused research on how libraries maintain these services. Previous studies have often generalised libraries’ roles or discussed their potential contributions to sustainability without deeply exploring the specific challenges and strategies involved in sustaining IT services (Garrido et al., 2010). Additionally, there is a call for a more nuanced exploration of the economic, social, cultural, and environmental dimensions of IT sustainability within libraries. Libraries play a crucial role in promoting digital inclusion by providing access to technology, digital literacy programs, and resources that help bridge the digital divide, thus enhancing the overall well-being of communities (Bill and Melinda Gates Foundation, 2022).
1.1 Brief overview of the history of libraries
Ancient Libraries: The earliest libraries known to us were in ancient civilisations such as Mesopotamia, Egypt, and Greece. These libraries primarily consisted of clay tablets, papyrus scrolls, and other written materials stored in temples and palaces (Bertot et al., 2010).
Medieval Libraries: According to Ruffini-Ronzani et al. (2021), libraries were mainly found in monasteries and universities during the medieval period. These libraries contained manuscripts produced by monks and scribes. Many of these libraries were destroyed during wars and invasions.
Renaissance Libraries: The Renaissance saw a renewed interest in learning and scholarship, leading to the establishment of public libraries. The Medicean-Laurentian Library in Florence, Italy, is one of the earliest public libraries established during this period (Randle, 2023).
Enlightenment Libraries: The Enlightenment era saw the emergence of public libraries as we know them today. The first public library in America, the Boston Public Library, was established in 1848 (Kranich, 2020).
Modern Libraries: Today, libraries have evolved to include books, printed materials, digital resources, and technologies. Libraries have expanded their services to include educational programs, community events, and social services (Odularu, 2024).
Historically, libraries have been critical in preserving and disseminating knowledge and culture (American Library Association, 2017) . They have served as...