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The Public Sector Can Teach Us a Lot About Digitizing Customer Service
Nili, Alireza
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; Barros, Alistair
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; Tate, Mary
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.
MIT Sloan Management Review
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PUBLICATION DETAILS
Scholarly Journal
Cambridge: Massachusetts Institute of Technology, Cambridge, MA
Peer reviewed.Citation/Abstract coverage: SPR 72 (Vol. 13, no. 3) - present