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A Conceptual Model of Service Quality and Its Implications for Future Research
Parasuraman, A; Zeithaml, Valarie A; Berry, Leonard L.
Journal of Marketing
; New York Vol. 49, Iss. 4, (Fall 1985): 41.
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Scholarly Journal
New York: American Marketing Association
Peer reviewed.Citation/Abstract coverage: Jan 01, 1977 (Vol. 1, no. 1) - Jul 01, 1978 (Vol. 64, no. 4)