Love means never having to say you're sorry, but what about malpractice? A look at verbal and nonverbal factors affecting perceptions of apologies in a medical malpractice case - ProQuest

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Love means never having to say you're sorry, but what about malpractice? A look at verbal and nonverbal factors affecting perceptions of apologies in a medical malpractice case

Thimsen, Sarah. The University of Nebraska - Lincoln ProQuest Dissertations & Theses, 2012. 3510399.