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Abstract
The process in which employees come to accept or reject new technologies that are implemented within organizations has been a popular topic of examination for well over two decades. Indeed, it is imperative that organizations implement technologies in such a way that employees will accept and use them to improve their productivity and performance. Although many researchers have proposed models that depict this technology acceptance process, there is still a need to examine the boundary conditions of these models so that the acceptance process may more fully be understood and implemented successfully within organizations. This study examined system effectiveness by looking at the UTAUT as a model of technology acceptance. Furthermore, specific variables that were proposed to moderate relationships within the UTAUT were analyzed including locus of control, perceived organizational support, affective and normative commitment, and procedural justice. Data from one sample (181 full time employees) indicated that in general, the UTAUT model was supported, however, the moderators proved non-significant. Implications are discussed for the technology acceptance process as technologies are implemented within organizations and suggestions for future research in this area are also discussed.
