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BPM: um estudo de caso dos fatores críticos de sucesso/BPM: a case study of critical success factors/BPM: un estudio de caso de factores críticos de éxito
Ceribeli, Harrison Bachion; de Padua, Silvia Inês Dallavalle; Merlo, Edgard Monforte. Revista de Globalización, Competitividad y Gobernabilidad Vol. 7, Iss. 2, (May-Aug 2013): 106-117.You might have access to this document
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