Narrative Comments of 360-Degree Feedback: Gender Differences on Task and Social Roles

Abstract

Prior research has paid little attention to the qualitative ratings (narrative comments) that are typically received in 360-degree feedback interventions. In addition, previous research has found gender differences in leadership styles and work outcomes, but little research has examined gender differences when receiving feedback. The present study addressed these questions by exploring how the type of feedback received (favorable/unfavorable; task/social) may affect individual and organizational outcomes (perceived developmental use, perceived usefulness, and affective reactions). Gender differences in regards to the type of feedback and associated outcomes were also examined. The current sample (N = 158) was gathered via Amazon Mechanical Turk (MTurk) and results were analyzed using a 2X2X2 Between-Subjects Multivariate Analysis of Variance (MANOVA). A relationship was found between the type of feedback received and perceived developmental use. Task-focused feedback was perceived as more developmental than social-focused feedback. Higher negative reactions were also found in the unfavorable feedback conditions versus favorable conditions. The present study found no gender differences on any of the outcomes when manipulating the type of feedback received. Due to the lack of research conducted on qualitative ratings and gender differences in 360-degree feedback interventions, this study provides practitioners and researchers unique findings. In addition, the present study provides useful information to individuals conducting 360-degree feedback interventions in order to ensure the best results.