Abstract

The scope of this study was to assess user evaluation about dental care in the Unied Health System and analyze the associations between this evaluation, sociodemographic characteristics, and aspects related to humanization of the services. It involved a cross-sectional survey with a quantitative approach, in which 461 users responded to individual interviews. The outcome variable was obtained by means of the question: How do you consider the care given by the dentist and by the team in this health unit? Responses were grouped into positive evaluation and negative evaluation. The independent variables integrated two groups: sociodemographic, and related to the humanization of care. The positive evaluation (90.4%) prevailed over the negative. Using Poisson regression, it was found that the negative evaluation was statistically associated with not having felt condence in the dentist and staff, and not being able to talk to these professionals after the end of treatment. The results showed the preponderantly positive user evaluation of the service, and suggest that the evaluation may be more related to the humanization in services than to sociodemo-graphic characteristics of the population.

Details

Title
User evaluation on dental care in the Unified Health System: an approach from the standpoint of humanization
Author
Suzely Adas Saliba Moimaz; Arinilson Moreira Chaves Lima; Clea Adas Saliba Garbin; Corrente, Jose Eduardo; Saliba, Nemre Adas
Pages
n/a
Publication year
2016
Publication date
Dec 2016
Publisher
Associação Brasileira de Saúde Coletiva
ISSN
14138123
e-ISSN
16784561
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
1875892034
Copyright
Copyright Associação Brasileira de Saúde Coletiva Dec 2016