Assessment of the patient satisfaction for nuclear medicine services in Riyadh region

Abstract

Nuclear medicine is considered mainly as one of the outpatient facilities that provide patients diagnostic services except for the therapy patients who may require isolation for a period away from other patients. For that reason, the patient's services within these units are varied widely and require more patient care techniques. The aim of the present study is to assess the patient satisfaction for the Nuclear Medicine Services in Riyadh region, Kingdom of Saudi Arabia. The study used the survey method for assessment of the patient satisfaction. The purpose of this survey was to gather meaningful opinions, comments, and feedback from patients visiting the nuclear medicine department in different hospitals. Statistical analysis was done for the survey output results to identify the area of strengths and the areas need more improvements. It was concluded that the politeness of the department employees, the privacy of the examination and guaranteed confidentiality of the treatment scored the highest satisfaction mean scores recorded by the patients. On the other hand, multiple appointment options, number of seats available in the waiting room, and cleanliness of the bathrooms had the lowest mean scores.