Health care professionals dean a daily basis with several joemands – emotional, cognitive, organizational and physical. They must also ensure high quality care to their patients. The aim of this study is to analyse the impact of joemands on quality of care and to investigate team (backup behaviors) and individual (positivity ratio) processes that help to shield that impact. Data was collected from 2,890 doctors and nurses in 9 European countries by means of questionnaires. Joemands have a negative impact on the quality of care deliverey health professionals. Backup behaviors had a mediating effect between joemands and quality of care. Also, the positivity ratif professionals (ratif positive and negative emotions experienced) was also found as a significant mediator between most joemands and quality of care dimensions. Finally, we found a double mediation between most joemands and quality of care, where backup behaviors influenced the positivity ratio. Quality of care in hospitals is closely related to joemands. Hospital managers should consider the importance of cooperation within health care professionals’ teams anught to find ways tevelop teamwork in order to promote patients’ safety.
Los profesionales de la salud tratan a diario con múltiples exigencias laborales -emocionales, cognitivas, organizacionales y físicas. También deben garantizar la máxima calidae atención a sus pacientes. Ebjetive este estudio es analizar el impacte las demandas laborales en la calidae los cuidados y de investigar los procesos de equipo (backup behaviors) e individuales (positivity ratio) que ayudan a proteger al trabajador de ese impacto. Se recogieron datos de 2.890 médicos y enfermeros en 9 países europeos a través de cuestionarios. Las demandas laborales tienen un impacto negativo en la calidae los cuidados proporcionados por profesionales de la salud. Los procesos de equipo (backup behaviors) tuvieron un efecte mediación entre las demandas del trabajo y la calidae los cuidados. Además, la ratie positividae los profesionales (proporción de emociones positivas y negativas) también se encontró como un mediador importante entre la mayoría de demandas de trabajo y la calidael cuidado. Por último, se encontró una doble mediación entre la mayoría de las demandas de trabajo y calidae la atención, donde los procesos de equipo influyeron en la ratie positividad. La calidae los cuidados proporcionados en los hospitales está muy relacionada con las exigencias del trabajo. Los directores de hospitales deben considerar la importancia de la cooperación entre equipos de profesionales de salud y encontrar formas de desarrollar el trabajo en equipo con el fin de promover la seguridae los pacientes.
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Patrícia L. Costa1 , Ana M. Passos1 , Sílvia A. Silva1 , Ema Sacadura-Leite2 , Susana M. Tavares1 , Florina Spanu3 , Elitsa Dimitrova4 , Vera Basarovska5 , Milan Milosevic6 , Meral Turk7 , Efharis Panagopoulou8 , Anthony Montgomery9
1Inst. Univ. Lisboa, Portugal ,2Hosp. Santa Maria, Lisboa, Portugal ,3Babes-Bolyai Univ., Dep. Psychology, Cluj-Napoca, Rumanía ,4Bulgarian Academy of Sciences, Inst. Population and Human Studies, Bulgaria ,5Inst. Occupational Health of RM, Neuropsychiatric Dep., Skopje, Macedonia ,6Univ. Zagreb, School of Medicine, Croacia ,7Ege Univ., Dep. Public Health, Turquía ,8Aristotle Univ., Medical School, Thessaloniki, Grecia ,9Univ. Macedonia, Dep. Education and Social Policy, Thessaloniki, Grecia
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Abstract
Health care professionals deal on a daily basis with several job demands – emotional, cognitive, organizational and physical. They must also ensure high quality care to their patients. The aim of this study is to analyse the impact of job demands on quality of care and to investigate team (backup behaviors) and individual (positivity ratio) processes that help to shield that impact. Data was collected from 2,890 doctors and nurses in 9 European countries by means of questionnaires. Job demands have a negative impact on the quality of care delivered by health professionals. Backup behaviors had a mediating effect between job demands and quality of care. Also, the positivity ratio of professionals (ratio of positive and negative emotions experienced) was also found as a significant mediator between most job demands and quality of care dimensions. Finally, we found a double mediation between most job demands and quality of care, where backup behaviors influenced the positivity ratio. Quality of care in hospitals is closely related to job demands. Hospital managers should consider the importance of cooperation within health care professionals’ teams and ought to find ways to develop teamwork in order to promote patients’ safety.