Knowledge Management Application for Small and Medium-Sized Service-Oriented Enterprises Based on the SECI Model

Abstract

This paper analyzes the current situation and development bottlenecks of small and medium-sized service industry enterprises using the T nail salon as an example. It emphasizes the importance of knowledge management and proposes the need to establish a knowledge system within the company that combines both humanistic and technological aspects. From the practice of using the SECI model in the T nail salon, we can also conclude that small and medium-sized service-oriented enterprises can use appropriate means and less cost to achieve effective knowledge conversion among individuals, teams, organizations, and customers, achieve orderly knowledge management, and ultimately achieve a comprehensive effect of improving the quality of enterprise services and competitiveness.