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Abstract

Keywords: Logistics 4.0, smart port, quality management and competitiveness, international trade and industrial development, performance.

This research project focuses on improving logistics performance in the context of Logistics 4.0, by implementing the use of quality management principles. In addition, the study looks at international companies operating in the port of Tangier Med. The objective is to measure the impact of improving overall performance on overall business results, taking into account quality standards, management tools and the effectiveness of decisions made. The research will take a quantitative approach by examining logistics performance improvement variables in a 4.0 context. It focuses on how the integration of quality management methods can influence business performance. This study contributed to the development of scientific research in the field by providing tangible information and quantitative data on the impact of improving logistics performance in an international environment. The results of this research aim to provide innovative solutions for international companies operating in the port of Tangier Med. By combining the concepts of Logistics 4.0 with quality management practices, companies could benefit from a significant improvement in their operational efficiency and overall results. Ultimately, this research project has contributed to the promotion of best practices and the adoption of innovative approaches in the field of Logistics 4.0, thus providing competitive advantages to companies operating in this sector. A quantitative methodology was adopted. Surveys of 300 employees at the port provided quantitative data.

1 Introduction

The advent of Logistics 4.0 has revolutionized the way companies manage their operations, highlighting the integration of technology and automation to optimize workflows and improve efficiency. In this constantly changing environment, the focus on improving performance becomes paramount to maintaining competitiveness on the global stage. It is with this in mind that this research project aims to examine in depth the improvement of performance in the field of logistics 4.0, highlighting the importance of quality management methods. More specifically, this study focuses on a relevant case: that of international companies established in the port of Tangier Med. This port, as a major hub for international trade, provides an ideal setting to explore how quality management principles can be applied to strengthen logistics performance in the era of Logistics 4.0. The methodological approach adopted for this research is...

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