Abstract

Aim/Purpose

This study examines the kind of community value companies should provide when strengthening the relationship between customers and brands through the establishment of an online brand community, and how this kind of community value promotes customers’ sense of community engagement and willingness to spread brand reputation. The paper also discusses how an enterprise’s brand symbolism affects the relationship between community value and customers’ engagement in online brand community. This study explored the important role of brand symbolism in the establishment of an online brand community.

Details

Title
Consumer Engagement in Online Brand Communities: Community Values, Brand Symbolism and Social Strategies
Author
Pan, Haili
Pages
65-90
Publication year
2020
Publication date
2020
Publisher
Informing Science Institute
ISSN
15551229
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
2616600395
Copyright
© 2020. This work is published under https://creativecommons.org/licenses/by-nc/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.