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How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers’ satisfaction, and loyalty differently? An empirical study
Yuk Ting Hester Chow; Li, C H; Sh-Lun Mak; Li, Shek Ping; Tong, Pui Sze; et al. Journal of Industrial Engineering and Management Vol. 15, Iss. 4, (2022): 587-613.You might have access to this document
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