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© 2023 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.

Abstract

The unprecedented global health crisis caused by COVID-19 is undoubtedly having a major impact on international tourism for two reasons. While the imposed travel restrictions have discouraged people from traveling, travelers are struggling with growing anxiety in coping with the new travel environment. We address the changing risk perceptions of travelers in the wake of the COVID-19 pandemic. Our primary objective is to identify and weigh significant emerging travel risks and develop a Risk Score Index to measure destination performance and strategic interventions for South African travelers. In this case, we used MACBETH and web-Delphi to construct that index with the help of 32 experts in the field. We found that the risks perceived by tourists are multifaceted and encompass categories, such as additional costs, exchange rates, and reimbursement-related factors. These three criteria are most important to the general perception of travel risk. We applied the developed risk assessment index to five destinations to assess their performance relative to the identified risks. The UK was the best-performing country.

Details

Title
Assessing the Traveling Risks Perceived by South African Travelers during Pandemic Outbreaks: The Case of COVID-19
Author
Plank, Pia Antoinette 1 ; Luís Filipe Gomes 1 ; Caldas, Paulo 2 ; Varela, Miguel 3   VIAFID ORCID Logo  ; Diogo Cunha Ferreira 4   VIAFID ORCID Logo 

 School of Economics, University of Algarve, 8005-139 Faro, Portugal; [email protected] (P.A.P.); [email protected] (L.F.G.) 
 Business and Economic School, Instituto Superior de Gestão, Av. Mal. Craveiro Lopes 2A, 1700-284 Lisbon, Portugal; [email protected] (P.C.); [email protected] (M.V.); CEG-IST, Instituto Superior Técnico, University of Lisbon, Av. Rovisco Pais 1, 1040-001 Lisbon, Portugal; Centre for Local Government, UNE School of Business, University of New England, Armidale, NSW 2350, Australia 
 Business and Economic School, Instituto Superior de Gestão, Av. Mal. Craveiro Lopes 2A, 1700-284 Lisbon, Portugal; [email protected] (P.C.); [email protected] (M.V.); CEFAGE, Faculdade de Economia, Universidade do Algarve, Campus of Gambelas, 8005-139 Faro, Portugal 
 CERIS, Instituto Superior Técnico, University of Lisbon, 1040-001 Lisboa, Portugal 
First page
9267
Publication year
2023
Publication date
2023
Publisher
MDPI AG
e-ISSN
20711050
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
2829881595
Copyright
© 2023 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.