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© Michela Tinelli, Dominic Ashley-Timms, Laura Ashley-Timms and Ruth Phillips. This work is published under http://creativecommons.org/licences/by/4.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.

Abstract

Purpose

This article reports the results of a randomized field experiment that tested the effects of a new business intervention among managers of small- and medium-sized enterprises (SMEs) in England.

Design/methodology/approach

Individual managers (learners) were randomly assigned in clusters (companies) to either an intervention group (265 learners; 40 SMEs) receiving a novel virtual, blended training program designed to stimulate a change in management behavior or a no-intervention group (118 learners; 22 SMEs).

Findings

The results show that the primary objective of changing management behavior to use more of an Operational Coaching™ style of management has been achieved (to a statistically significant level), and this is against the backdrop of the devastating COVID-19 pandemic. Positive trends in SME productivity metrics were also observed in the intervention group companies.

Originality/value

These important results could be indicative of the economic and productivity impact that a change in management behavior could have, and they warrant serious further investigation.

Details

Title
Impacts of adopting a new management practice: Operational Coaching™
Author
Tinelli, Michela 1 ; Ashley-Timms, Dominic 2 ; Ashley-Timms, Laura 2 ; Phillips, Ruth 2 

 Care Policy Evaluation Centre, The London School of Economics and Political Science, London, UK 
 Notion Limited, Leamington Spa, UK 
Pages
148-165
Publication year
2023
Publication date
2023
Publisher
Emerald Group Publishing Limited
ISSN
22052062
e-ISSN
2205149X
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
2849303144
Copyright
© Michela Tinelli, Dominic Ashley-Timms, Laura Ashley-Timms and Ruth Phillips. This work is published under http://creativecommons.org/licences/by/4.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.