Abstract

In the development of mechatronic systems, it is important to differentiate the products to be developed from those of the competitors, but also from the own product generations already available on the market. However, there are uncertainties regarding the correct features to be differentiated from the customer and user perspective and how these features should be designed. Nevertheless, despite the high impact, decisions must be taken early in the development process. Within this publication, a method to support in this respect was derived based on the findings of the Model of PGE - Product Generation Engineering and the Kano-Model. Therefore, experienceable product features and reference system elements as characteristics of these are evaluated according to the Kano-Model and thus made comparable with regard to the customers and user satisfaction. The objective is to select the product features to be differentiated and the corresponding reference system elements in such a way that a desired level of customer and user satisfaction is achieved. In order to evaluate the method, it was applied in a real development project. It was found that the application of the method led to a reduction of the existing uncertainty.

Details

Title
SELECTION OF REFERENCE SYSTEM ELEMENTS IN THE MODEL OF PGE - PRODUCT GENERATION ENGINEERING: METHOD FOR THE INTEGRATION OF CUSTOMER AND USER SATISFACTION IN PRODUCT PLANNING
Author
Albers, Albert 1 ; Zimmermann, Valentin 1 ; Marthaler, Florian 1 ; Bursac, Nikola 2 ; Duehr, Katharina 1 ; Spadinger, Markus 1 

 Karlsruhe Institute of Technology (KIT) 
 TRUMPF Werkzeugmaschinen GmbH + Co. KG 
Pages
2611-2620
Section
Article
Publication year
2021
Publication date
Aug 2021
Publisher
Cambridge University Press
e-ISSN
2732-527X
Source type
Conference Paper
Language of publication
English
ProQuest document ID
2886552550
Copyright
The Author(s), 2021. Published by Cambridge University Press. This work is licensed under the Creative Commons  Attribution – Non-Commercial – No Derivatives License This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work. (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.